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| Western Technical Supply Co. Ltd. Since 1956 To make a purchase online simply proceed through the check-out. We accept Visa and MasterCard. Feel Confident shopping with Western Technical Supply, all customer information is confidential and not shared with anyone. Our staff will help you with any questions you may have about our products and there is a 10 day return policy (after receipt of goods) in effect for internet orders. We will endeavor to ship your order within 24 hrs. Detailed terms and conditions are listed below. Western Technical Supply Co. Ltd. 845 West 15th Street North Vancouver, BC Canada V7P-1M5 Toll Free 1-877-986-2391 Phone 1+ (604) 986 2391 Fax 1+ (604) 986 7354 |
| Making A Purchase Please read the following carefully. Some orders are subject to Western Technical Supply Co. Ltd. verification procedure. We do this for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information is legitimate. This process rarely delays an order, and generally requires either a simple call-back or fax. If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave accurate phone numbers when ordering. It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information. We do not currently allow different bill-to and shipping addresses via internet orders. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer. |
| Shipping And Handling Shipping Charges & Policies Your shipping/handling fee is determined by the parcel's weight and destination. Value is also considered for insurance purposes only. Some orders are shipped in multiple parcels. Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise Shipping to North and West Vancouver is Free up to 50 lbs. Excluding special items. Customers with registered accounts who have their own carrier accounts please indicate this and provide relevant details: Name of carrier, account number etc. We will keep it on file. Customers who wish to pick-up at our office please indicate this. International Customers: We do not accept orders from outside Canada at this time. Please check back with us soon. We cannot ship to any of these locations: hotels, motels and resorts. Saturday and Sunday are not considered business days. Truck Delivery: Some odd, overweight, and/or oversized items can only be shipped by common carrier (truck/air freight). Please allow additional time for ground transport. *All orders are subject to approval by our verification dept. We will notify you by phone, fax or email should your order be delayed. |
| International Orders Western Technical Supply Co. Ltd. is not responsible for and can offer no specific advice on import fees, duty, customs or taxes that you may be charged when your merchandise reaches you. It is the customers sole responsibility to import goods once shipped. We offer UPS Worldwide Expedited service to the USA. On Jan 01, 2007 this service currently includes entry documentation fees. It does not include any duties/taxes/brokerage fees. This may change without notice, please consult the UPS website for more information about their expedited service. www.ups.com |
| Tax Charges Sales Tax If the order is shipped within British Columbia, the law requires that Provincial sales tax be added to the order total. If you have tax exempt status please open an account to take advantage of online ordering. Or you may simply Phone or Fax your order to us. We do not collect Provincial tax for orders shipped outside of British Columbia. All online purchases are subject to 6% GST. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Privacy Policy Western Technical does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Return & Exchange How do I return an item? All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards. Return period: 7 days. There are no returns on: - Blister-packed items once opened. - Special Order merchandise. No returns will be accepted without prior return authorization. Call 1-877-986-2391 or 604 986 2391. Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages. Not responsible for personal items left in returned merchandise. If any of the above conditions are not met, Western Technical Supply Co. Ltd. reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion. Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase. Send pre-authorized returns to: Western Technical Supply Co. Ltd. 845 West 15th Street North Vancouver, BC Canada V7P-1M5 |
| Payment on account Please read the following carefully. Payment on account is a feature for registered customers only, and you must have an active account in good standing to place an order. Failure to comply with payment guidelines laid out in your contract will result in your account being suspended. If you already have an account with us in good standing please call or email us and we will send you your internet access instruction package. Account applications are available on our website in either PDF or DOC formats for download, or you may call and we will fax you one. Account applications must be faxed to our office for approval. We do not accept account applications via the internet. |
